Enhancing user experience

An accessibility and usability study of an open government data portal

Abstract

Government organizations initiate digital transformation by using online platforms to facilitate the dissemination of open government data (OGD) to the public. Despite the government’s effort to increase citizens’ willingness to participate in the OGD initiative, there is a possibility that citizens may encounter challenges accessing the OGD through open government data portals (OGDP). This study aims to assess the effectiveness of user interface (UI) and user experience (UX) design in Satu Data Indonesia (SDI), the Indonesian national OGDP. The research question guiding this study is “How does user experience influence willingness to use OGDP?” We follow a quantitative approach to gain an understanding of the OGDP usability and users’ willingness to engage with the OGD. First, an experiment will examine participants’ access to SDI portal. Second, a survey will investigate whether the participants are willing to use OGD based on their experience engaging with OGDP. This study will enhance our understanding of OGDP usability within the context of developing countries and evaluate whether user experience influences future usage willingness. Ultimately, the findings will benefit governmental entities in improving their OGDPs’ usability and user experience.