WANG, R.; XU, C. K.; MA, L. The Impact of Government Emotion-based Response Strategies on Citizens’ Satisfaction. Conference on Digital Government Research, [S. l.], v. 26, 2025. DOI: 10.59490/dgo.2025.933. Disponível em: https://proceedings.open.tudelft.nl/DGO2025/article/view/933. Acesso em: 6 nov. 2025.